1. Who we are
Data Controller: Radical Graphics Studios
Address: Harlemmermeerstraat 121 I, 1058JW Amsterdam, Netherlands
Email: info@radicalgraphics.nl
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website, games, and related services.
2. Data we collect
2.1 Information you provide
- Contact form: name, email address, and message content when you reach out to us.
- Newsletter: email address if you subscribe to our updates.
- Game feedback: feedback, bug reports, or support requests you submit.
2.2 Information collected automatically
- Website analytics: IP address, browser type, device type, operating system, pages visited, time spent, referring URLs.
- Game telemetry: gameplay data, device information, crash logs, performance metrics (when you play our games).
- Cookies: see our Cookies Policy for details.
3. How we use your data
We process personal data for the following purposes:
- Communication: respond to inquiries, provide support, and send newsletters (with consent).
- Service delivery: operate and maintain our website and games.
- Improvement: analyze usage patterns, fix bugs, improve gameplay and user experience.
- Security: detect and prevent fraud, abuse, and technical issues.
- Legal compliance: meet legal and regulatory obligations.
4. Legal bases for processing (GDPR)
- Consent: when you submit forms, accept cookies, or opt in to marketing communications.
- Legitimate interests: to operate, secure, and improve our services, analyze usage, and protect against fraud.
- Contractual necessity: to deliver services you request (e.g., game features, support).
- Legal obligation: to comply with applicable laws and regulations.
5. Sharing your data
We do not sell, rent, or trade personal data. We may share data with:
- Service providers: hosting (web servers), analytics tools, email delivery, crash reporting, and other technical services.
- Legal requirements: law enforcement, regulators, or courts when required by law.
- Business transfers: in the event of a merger, acquisition, or sale of assets (with notice to you).
6. International transfers
Some of our service providers may be located outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (BCRs)
7. Data retention
- Contact form submissions: retained for up to 2 years or until the inquiry is resolved.
- Newsletter subscribers: until you unsubscribe.
- Analytics data: typically anonymized or aggregated and retained for up to 26 months.
- Game telemetry: retained for up to 12 months for analysis and improvement purposes.
We may retain certain data longer if required by law or for legitimate business purposes (e.g., legal disputes).
8. Your rights under GDPR
You have the following rights regarding your personal data:
- Access: obtain a copy of your personal data we hold.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data ("right to be forgotten").
- Restriction: limit how we process your data.
- Data portability: receive your data in a structured, machine-readable format.
- Object: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: where processing is based on consent, you can withdraw it at any time.
To exercise these rights, contact us at info@radicalgraphics.nl. We will respond within one month.
9. Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
10. Children's privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.
Some of our games may be suitable for children. In such cases, we minimize data collection and comply with applicable children's privacy laws.
11. Updates to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance.
12. Your right to complain
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
Website: www.autoriteitpersoonsgegevens.nl
Phone: (+31) - (0)70 - 888 85 00
13. Contact us
For privacy questions, to exercise your rights, or to report concerns, contact us at:
Email: info@radicalgraphics.nl
Address: Radical Graphics Studios, Harlemmermeerstraat 121 I, 1058JW Amsterdam, Netherlands